How can we help you?
Does your question concern a theme below? Click directly on the relevant theme to find the answer. If you cannot find an answer to your question, a customer advisor from our Customer Care department is available by telephone at +33 (0)1 72 95 09 89, on Monday from 9am to 7pm and from Tuesday to Saturday from 10 am to 7 pm (Paris time), or by email
In order to track your order, a tracking number will be sent to you by email when your package has been shipped. If you placed your order using a customer account, the tracking number for your order will be available in the "My Orders" section.
Due to customs restrictions, shipping to certain countries/regions is not currently available on our site. However, we invite you to consult our Store Locator to find out which points of sales are available in your country/region.
The available shipping options will be displayed when you finalize your order.
- Colissimo for destinations in Europe.
- Chronopost for Belgium, France, Germany, Italy and Spain.
- DHL for international destinations.
Orders made on our site are dispatched by our transportation partners who are committed to delivering packages within the following average time periods: 2 to 5 working days from dispatch for France, or up to 3 weeks depending on the country/region.
Colissimo and DHL may offer free shipping to your country/region, depending on your order amount. If this option is not available in your country/region, please select an available shipping option.
When ordering online, you can enter the delivery address of your choice. If you completed the order using your customer account, you can add, change, or delete previously used addresses in the "My address book" section.
When ordering online, you can enter a different address for delivery and billing.
Packages are delivered by hand and require a signature. The applicable rules may vary depending on the shipping company.
If you cannot be present for the delivery of your order, we invite you to contact your order carrier (DHL or Colissimo) and provide the tracking number of your package.
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal and Apple Pay.During the checkout process, the supported payment methods are displayed on screen.
We attach great importance to the security of our customers' banking data. All payments on our site are secure.
An order is shipped once the payment method has been verified and authorization to debit the credit card received. The order is paid in full. In case of unavailability of certain products ordered, our Customer Care will contact you to confirm if you would like to maintain or cancel your order.
In case of payment refusal, your order will be automatically cancelled. We invite you to verify the payment information provided. You can also contact your banking institution to find out why your card is not working.
We only accept one payment method per order. If you wish to use several payment methods, we invite you to place several orders.
Import duties and taxes may apply upon receipt of international orders.These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/region and depend on a number of factors (country/region of origin of the purchased product, local VAT rates and local import taxes).It will be your responsibility to pay these charges if and when asked to by your local authorities.Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package. You can prepay the duties at our checkout.If prepayment is supported for your order, the option will be displayed. Select this option if you wish to prepay duties & taxes.
We invite you to browse through the catalog of our site, select a category from the menu or choose a selection highlighted on the homepage. Once you have selected an item, choose the desired bottle size if applicable, then add the product to your cart by clicking "Add to cart." You can continue your purchases by clicking "Continue shopping" or access your cart and proceed to payment by clicking "Checkout." Once you have accessed your cart, we invite you to select perfume samples and gifts if applicable. You can then proceed to payment by clicking "Proceed to checkout." We recommend creating on account on our site to obtain access to exclusive advantages.
A customer adviser is available by phone at +33 (0)1 72 95 09 89, Monday to Saturday from 10 a.m. to 7 p.m. (Paris time) or by email.
Unfortunately, we cannot process any orders by email or by phone. We invite you to visit our official website: www.franciskurkdjian.com
On our site, you will find all products currently available online. Certain items may be temporarily out of stock. Please note that certain products are available exclusively at certain points of sale. If you cannot find a product you are looking for, we invite you to contact our Customer Care.
For all orders placed online (not including the US website), your invoice will be emailed to you when your order is shipped.
If you placed your order using your customer account, your invoice will be available in your account under “My orders.”
Please contactCustomer Careif you have further questions.
If you wish to cancel or modify your order, please contact our Customer Care as soon as possible. Once an order has been submitted, we cannot guarantee that it can be cancelled or modified. However, we will do our best to accomodate your request. If you wish to return all or part of your order, we invite you to consult the section "How do I return or exchange an item purchased online?" You have a right of withdrawal of 14 days from receipt of your order.
If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Care as soon as possible. Once your order has been confirmed, we cannot guarantee that it can be modified. However, we will do our best to accomodate your request. If you wish to send your order to a new address, we invite you to contact our Customer Care to cancel your order and place a new one.
When you place your order, please enter your shipping information then select a shipping option from the available options.
- Colissimo for destinations in Europe.
- DHL for international destinations.
In order to track your order, a tracking number will be sent to you by email when your package has been shipped. If you placed your order using a customer account, the tracking number for your order will be available in the "My Orders" section.
Once your order has been confirmed, an order confirmation email will be sent to the email address you provided. If you have not received this email, check your junk folder. You can contactCustomer Careif necessary.
We invite you to directly contact the point of sale where you would like to both try and purchase a product. You can find the points of sale near you using our onlineStore Locator.
We invite you to directly contact the point of sale where you wish to reserve a product. You can find point of sale near you using our online Store Locator.
We apologize that you have not received a voucher following your last order. This code is normally sent by email shortly after your order has been sent. However, sometimes this email is automatically placed in the spam folder of your email, which we invite you to check. If you cannot find this email, please contact our Customer Care.
To use your voucher, enter it in the space provided in the summary of your order, then validate it. We kindly remind you that the sample set's voucher is redeemable on fragrance purchases only. Products from the body line, candles, and accessories are excluded from this offer. The voucher is valid for 3 months and cannot be combined on one purchase.
Personalize your fragrance bottle with an engraving, a service exclusively available in our Paris boutiques and through our online store. Whether for you or as a gift for someone else, you can personalize your bottle. Select your fragrance and then click "Personalize my bottle." Then follow the instructions: enter and validate the message you would like engraved (10 character maximum), then choose the style, color, and position of the engraving. Please note that personalized products can not be exchanged or refunded.
Enjoy the chic presentation of your purchase, which will be beautifully presented in a Maison Francis Kurkdjian gift box (samples set orders are not eligible). For gifts, you can add a personalized message within your cart. Please note that personalized products can not be exchanged or refunded.
A customer adviser is available by phone at +33 (0)1 72 95 09 89, Monday to Saturday from 10 a.m. to 7 p.m. (Paris time) or by email.
We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email.
We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email as soon as possible.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that were not satisfactory for you. Any product that is opened, damaged, used, bears marks, has been modified or is not returned in its original packaging is not subject to the right of withdrawal. Please note that personalized products can not be exchanged or refunded.
You have 14 calendar days as from the delivery date to cancel your order and request a refund. To do so, you must use the return form or a plain piece of paper to inform us of your decision, either by email or by certified mail with acknowledgement of receipt addressed to Maison Francis Kurkdjian at the address below. Please note that personalized items cannot be exchanged or refunded. The item(s) must be returned unopened and unused, in perfect condition in the original packaging (if these conditions are not met, you will not be refunded) along with the form, to the following address:
DUHAMEL LOGISTIQUE - Site 9 - RETOUR SAV MFK - ZA LES VIGNETTES - 27690 LERY, FRANCE
Please keep the proof of delivery of your return request. The return form can be downloaded from our Terms and Conditions section of our site or, if your order was placed using a customer account, from the “My orders” section of your account.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that do not give you satisfaction.
Reimboursement is made using the same payment method as the order, within a maximum period of thirty (30) days after exercising the right of withdrawal, subject to the compliance conditions mentioned above.
Maison Francis Kurkdjian will reimbourse the full amount paid including delivery costs, but excluding return costs.
Maison Francis Kurkdjian will reimbourse the full amount paid including delivery costs, but excluding return costs.
Items purchased online cannot be returned to a boutique. You have 14 calendar days as from the delivery date to return your product and request a refund. To do so, you must use the return form or a plain piece of paper to inform us of your decision, either by email or by certified mail with acknowledgement of receipt addressed to Maison Francis Kurkdjian at the address below. Please note that personalized items cannot be exchanged or refunded. The item(s) must be returned unopened and unused, in perfect condition in the original packaging (if these conditions are not met, you will not be refunded) along with the form, to the following address:
DUHAMEL LOGISTIQUE – Site 9 – RETOUR SAV MFK – ZA LES VIGNETTES – 27690 LERY, FRANCE
Please keep the proof of delivery of your return request. The return form can be downloaded from our Terms and Conditions of Sale section of our site or, if your order was placed using a customer account, from the “My orders” section of your account.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund. To exercise this right, you must declare to the Maison Francis Kurkdjian address below, your decision to withdraw using the withdrawal form. The product or products must be returned unopened, unused, in perfect condition and in their original packaging (if not, a refund will not be possible) accompanied by the withdrawal form to the following address: DUHAMEL LOGISTIQUE - Site 9 - RETOUR SAV MFK - ZA LES VIGNETTES - 27690 LERY. The withdrawal form can be downloaded from the Terms and Conditions section of our site, or, if you completed your order using a customer account, in the "Orders" section of your account.
In order to return your item, you can choose the shipping service of your choice. We advise you to choose a service that allows you to track your shipment. Maison Francis Kurkdjian cannot be held responsible for returned items.
For security reasons, we will refund the payment to the same payment method used to make the purchase.
For security reasons, we will refund the payment to the same payment method used to make the purchase. You can contact our Customer Care to exchange your gift if the 14 day withdrawal period is still in effect. Please note that personalized products can not be exchanged or refunded.
We invite you to consult our Store Locator in order to find the nearest point of sale.
We are unable to authenticate your perfume based on the lot number or photos of the perfume. However, if you provide the name and place of purchase (or the name of the website), we can confirm whether the store is an authorized retailer of our fragrances, the confirmation of which guarantees an authentic fragrance purchase. Alternatively, in case of doubt concerning the place of purchase, we invite you to consult the list of all our points of sale by clickling here : Store Locator
Our formulas are subjected to numerous tests to prove their stability over time. Under these conditions, according to Cosmetic Regulations, it is not necessary to display an expiration date on the product. If in doubt, you can contact our Customer Care.
We recommend that you conserve your fragrances in a temperature-controlled environment, away from direct sunlight and heat.
The colors of our perfumes, due to their natural raw materials, may vary from season to season. However, this variation in color does not alter the olfactory effects or the quality of the fragrance. Our fragrances undergo rigorous regulatory and quality control tests to ensure the safety of our consumers.
You can find the list of ingredients on each product page by clicking "See ingredients."
In the case of discomfort or intolerance, we invite you to contact ourCustomer Care.
If you wish to discover our fragrance wardrobe, we invite you to check our online boutique where you will find an assortment of 4 different samples, that you can order Sample Set.
For every order of a set of 4 samples, you will receive a credit of the equivalent amount to use on your next perfume order (offer cannot be combined).
The amount you pay for your sample set order corresponds to the handling charges, as mentioned on the product page. Charges of 20€ will be invoiced for any order below 21€. However, we are happy to edit a voucher of the same amount that you will be able to use on your next perfume purchase. The voucher is valid for 1 year and cannot be combined.
