Sales terms
Terms and Conditions
This website, www.samuelrosse.com, and its associated services and content (hereinafter referred to as the “Site”), are provided to users and/or customers (the “Users” or “User”) for the purpose of promoting and selling consumer goods from Samuel Rosse, as well as offering related services, such as newsletters and a contact form (the “Purposes”).
The Site is operated with the authorisation of Luna Doro Ltd / Samuel Rosse , headquartered at 45 Albemarle Street, 3rd Floor, London, England, W1S 4JL, VAT No. 04215670375.
By accessing, browsing, registering, or otherwise using the Site, including purchasing products featured on the Site (the “Use” or “Using”), Users agree to be bound by these terms and conditions (the “Terms and Conditions of Use”).
By using the Site, you acknowledge that you have read, understood, and accepted these Terms and Conditions of Use in full. Please read these Terms carefully, alongside the privacy policy and terms of sale, before using the Site.
Use of the site
1.1 The Site is available exclusively for personal use in connection with the aforementioned Purposes and may not be used for professional, commercial, or business purposes.
1.2 Access to the Site is restricted to individuals aged 18 or older.
1.3 When using the Site, the User agrees not to:
a) Submit false, misleading, or inaccurate information or data, or use information relating to third parties without proper consent;
b) Upload, transmit, or share any materials that:
i. May be considered offensive, harmful, illegal, or fraudulent;
ii. Include spam, chain letters, or unauthorised promotional content;
iii. Contain harmful elements, such as viruses, malware, or other software designed to damage the Site or third-party systems;
c) Interfere with or disrupt the functionality or integrity of the Site;
d) Infringe upon the rights of others, these Terms and Conditions, applicable laws, or regulations, including but not limited to laws governing copyright, data protection, and intellectual property.
1.4 Samuel Rosse. reserves the right to restrict, suspend, or terminate access to the Site at its sole discretion, without obligation to provide justification. Users acknowledge and accept that Samuel Rosse will not be held liable for any interruptions or denials of access.
Intellectual property and content rights
2.1 All intellectual property rights to the content made available on the Site, including but not limited to text, images, videos, designs, logos, databases, and software (collectively, the “Content”), are owned by Samuel Rosse or its authorised partners and are protected under applicable intellectual property laws.
2.2 Except for temporary reproductions necessary for using the Site, the Content may not be copied, modified, distributed, published, or otherwise exploited without prior written consent from Samuel Rosse S.r.l.
2.3 Use of the Site does not grant Users any ownership or usage rights to the Content.
2.4 The User agrees not to engage in any activities that could harm or compromise the Site’s databases or those of third-party collaborators.
2.5 Systematic retrieval or extraction of the Site’s Content, including data mining or web scraping, is strictly prohibited without explicit consent from Samuel Rosse
Trademarks and domains
3.1 All trademarks, domain names, and distinctive signs featured on the Site are the exclusive property of Samuel Rosse or its affiliates.
3.2 Users may not use these marks or signs in any capacity without prior written permission.
3.3 The use of Samuel Rosse trademarks, or those of related entities, in metadata or other hidden elements (e.g., meta tags) without authorisation is expressly forbidden.
Links to third party sites
4.1 The Site may include links to external websites managed by third parties.
4.2 Such links are provided solely for user convenience and do not imply any endorsement, sponsorship, or verification by Samuel Rosse.
4.3 Samuel Rosse assumes no responsibility for the content, services, or practices of external websites. Users should review the terms and policies of those websites directly.
Links to this site
5.1 Hyperlinks to the Site may only be created with prior written approval from Samuel Rosse.Requests can be submitted via email to support@samuelrosse.com.
5.2 Deep linking or framing of the Site is not permitted without explicit authorisation.
User Accounts
6.1 Users must provide accurate and complete information during registration and keep their account details up to date.
6.2 Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.
6.3 Samuel Rosse reserves the right to suspend or terminate User accounts for violations of these Terms, without prior notice.
Limitation of liability
7.1 The Site is provided “as is” without any guarantees, express or implied.
7.2 Samuel Rosse does not warrant uninterrupted availability of the Site and accepts no responsibility for any damages resulting from its use or from third-party sites linked to it.
7.3 The company is not liable for technical issues or third-party activities that may disrupt access to the Site.
Privacy policy
8.1 The collection and use of personal data are governed by the Privacy Policy, which Users should review carefully.
8.2 Additional terms and conditions for specific services may apply and will require explicit consent where necessary.
Governing Law and dispute resolution
9.1 These Terms are governed by Italian law.
9.2 In the event of disputes, Users may access the European Commission’s Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr.
Amendments to these terms
10.1 Samuel Rosse reserves the right to update or modify these Terms at any time, with changes communicated on the Site.
Customer support
11.1 For assistance, questions, or concerns, Users can contact Customer Support via the Contact form or the following methods:
By email: support@samuelrosse.com
By post: 45 Albemarle Street, 3rd Floor, London, England, W1S 4JL.
Terms and conditions of sale
These terms and conditions of sale (“Terms and Conditions of Sale”) govern the offer and sale of goods on this website web www.samuelrosse.com (the “Site”).
The goods bought on the Site (the “Products”) are sold directly by Luna Doro ltd headquartered at
6.2. To exercise the right to cancel, the Customer must notify their decision using the cancellation form available on the Site. To do this, the Customer must access the section of the Site related to their order, complete the cancellation form, and send it electronically to the Vendor.
6.3. Alternatively, the Customer may send a written notice of their intention to cancel, including their details (name, surname, address, and email), the order date, the date of receipt, the order number, and details of the Products purchased. The Customer may use the standard, non-obligatory cancellation form provided in Annex 1 of Legislative Decree no. 21 of 21 February 2014. If the Customer opts for this method, the cancellation notice must be sent to the Vendor via:
- Post: 45 Albemarle Street, 3rd Floor, London, England, W1S 4JL
- Email: support@samuelrosse.com
6.4. If the right of cancellation is exercised, the Product selected cannot be directly replaced with another. To purchase a new Product, the Customer must place a separate order.
6.5. The Customer is responsible for any reduction in the value of the Products caused by handling other than what is necessary to ascertain their nature, characteristics, and functioning.
6.6. The Vendor reserves the right to refuse cancellation if the Products are returned without the original identification tag.
6.7. The right of cancellation does not apply in the following cases:
- Products made to measure or customised;
- Products that are liable to deteriorate or expire quickly;
- Sealed Products that cannot be returned for health or hygiene reasons if opened after delivery;
- Products that have been inseparably mixed with other goods after delivery;
- Sealed audio or video recordings or sealed computer software that has been opened after delivery.
Terms and conditions of product returns
6.8. The cancelled Products must be returned to the Vendor. The Customer must return the Products within 14 days from the date the cancellation form was sent to the Vendor, to the following address:
45 Albemarle Street, 3rd Floor, London, England, W1S 4JL
6.9. The Customer is responsible for paying the direct costs of returning the Products.
6.10. Where possible, the Products should be returned in the packaging provided by the Vendor.
Terms and conditions for reimbursement
6.11. Upon receiving the Products, the Vendor will conduct necessary checks regarding their conformity with the terms and conditions of this Article 6.
6.12. If the checks are positive, the Vendor will confirm receipt of the returned Products via email and will reimburse all payments received from the Customer, including delivery costs. The Vendor is not required to reimburse any additional delivery charges if the Customer chose a delivery method other than the least expensive one offered.
6.13. Regardless of the payment method used by the Customer, reimbursement will be processed as quickly as possible after confirming that the right of cancellation was properly exercised, but no later than 14 days from the date the Vendor received the cancellation notice. The Vendor may delay the reimbursement until the Products are received or until the Customer proves they have returned the Products, whichever comes first.
6.14. The reimbursement will be made using the same payment method used by the Customer for the original purchase, unless otherwise agreed with the Customer. If the recipient of the Products is different from the payer, the reimbursement will be made to the person who paid, unless otherwise agreed.
6.15. If the conditions for exercising the right of cancellation, as outlined in this Article 6, are not met, the Customer will not be entitled to a reimbursement of any sums already paid. However, the Customer may, at their own expense, retrieve the Products in the condition in which they were returned to the Vendor.
Reoccurring order
7.1. For certain Products, the Customer has the option to activate the recurring order feature, which allows automatic orders for the selected Products at the chosen frequency.
7.2. The recurring order option is available only for selected Products and where specified on the relevant Product detail page. Additionally, it is only available to Customers with a personal account on the Site.
7.3. To activate this option, the Customer must select the quantity and frequency for the Product in the Recurring Order section of the selected Product's page. If not already logged in, the Customer must access their account and complete the request by entering shipping and payment details for future recurring orders.
7.4. The Vendor will consider the recurring order request accepted once an email confirming activation is sent.
7.5. Once activated, the selected Product will be automatically ordered and delivered periodically according to the chosen frequency and method.
7.6. Before each shipment, the Vendor will send a reminder email with the details of the upcoming order, including the expected processing date and cancellation instructions. This email serves as automatic confirmation of the order scheduling but does not imply acceptance of the purchase order by the Vendor.
7.7. Each order represents a separate purchase proposal and is considered accepted by the Vendor when an email confirming shipment is sent. Each accepted order forms a separate sales contract under the General Conditions of Sale.
7.8. Upon shipment, the Vendor will charge the Customer for the Product, including applicable taxes and shipping costs, using the payment method entered at the time of recurring order activation. If the selected payment method fails, and the Customer does not provide an alternative, the order will be cancelled, and the recurring order option deactivated.
7.9. Prices and availability of Products may change over time. Each order will apply the price list in effect at the time of order processing. The Customer may cancel the order before shipment, following instructions in the reminder email or via their personal account.
7.10. If a Product is unavailable, the order will be suspended, and the Vendor will contact the Customer with an update.
7.11. The Customer can modify or deactivate the recurring order at any time in the "My Orders" section of their account, with changes taking effect for subsequent orders.
7.12. For each order, the Customer may exercise the right of withdrawal as outlined in Article 6 within 14 days of taking physical possession of the Products.
7.13. The Vendor reserves the right to change the available Products for the recurring order option or cancel the option at any time.
Legal warranty of conformity
8.1. In addition to the warranty for defects in the sold Products, the Vendor offers a legal guarantee of conformity in accordance with Title III of Part IV of Legislative Decree no. 206 of 6 September 2005 (the Consumer Code). This warranty covers defects in Products that appear within two years of delivery.
8.2. If a defect appears within six months of delivery, it will be assumed to have existed at the time of delivery, unless this is inconsistent with the nature of the goods or the defect.
8.3. To utilise the legal guarantee, the Customer must report defects within two months of discovering them. After this period, the guarantee will be void. Any claims not fraudulently concealed by the Vendor are time-limited to 26 months from delivery.
8.4. For valid claims within the 26-month period, the Customer may request either a repair or replacement of the goods at no cost, unless these remedies are impossible or excessively costly compared to the other option. The Customer may also request a price reduction or contract termination if repair or replacement is unfeasible, excessively burdensome, or not completed within a reasonable period.
8.5. To claim the legal guarantee, the Customer must retain and present the receipt. For further information on the legal guarantee and remedies available, customers can contact Customer Service.
Privacy
9.1. For information on the processing of Customer personal data, please refer to the Privacy Policy.
Governing law and resolution of disputes
10.1. These Terms and Conditions are governed by Italian law, specifically Legislative Decree no. 206 of 6 September 2005 (the Consumer Code) concerning distance contracts, and Legislative Decree no. 70 of 9 April 2003 on e-commerce.
10.2. In case of disputes, the Customer can access the European Commission's online dispute resolution platform at https://webgate.ec.europa.eu/odr.
Amendments to terms and conditions of sale
11.1. The Vendor may amend these Terms and Conditions at any time to reflect legal changes. The new Terms will be effective from the date of publication on the Site. Customers are encouraged to check the Site regularly and review the latest version of the Terms before making any purchases.
11.2. The Terms and Conditions applicable to each contract are those in force at the time the Customer submits their order.
Customer service
12.1. For assistance, information, suggestions, complaints, or other requests, the Customer can contact Customer Service using the Contact form or by the following methods:
- Email: support@samuelrosse.com
- Post: Luna Doro ltd 45 Albemarle Street, 3rd Floor, London, England, W1S 4JL
, tax code and VAT no. 05097740285. These Terms And Conditions Of Sale must be read and accepted before a purchase order can be placed. Failure to accept these Terms And Conditions Of Sale will make it impossible to make purchases on the Site.
Terms and conditions of sale
Preamble
1.1. The Terms and Conditions of Sale only govern the offer, placement and acceptance of orders to buy Products on the Site, between the Vendor and the Site Users.
1.2. On the Site, the Vendor offers the Products for sale and provides e-commerce activities only for its end customers who are over the age of 18 and who are “consumers”, namely individuals acting with purposes that do not relate to any commercial, business, trade or professional activity they may perform (the “Customer”).
1.3. The offer and sale of the Products relates only to those countries listed in the List of Countries on the relevant page of the Site, which can be reached via the home page.
1.4. The Vendor reserves the right not to fulfil any orders from non-consumers and/or from persons under the age of 18, or from any country not included in the List of Countries, or any order that does not conform to its own commercial policy.
1.5. The Terms and Conditions of Sale do not govern the sale of goods or the provision of services by parties other than the Vendor, even if they are present on the Site through links, banners or other forms of connection. It is the Customer’s responsibility to check the conditions of sale before submitting an order or buying goods and services from parties other than the Vendor. The Vendor shall not therefore be held liable for the sale of any goods and/or the provision of any services by third parties and/or for the formation of agreements between the Customer and such third parties.
Purchase orders
2.1. To buy one or more Products on the Site, the Customer must select the Products they wish to purchase and add them to their cart. After all the chosen Products have been selected the Customer must continue to the checkout on the Cart page, complete the online order form as instructed, and send it to the Vendor.
2.2. Purchase orders may be completed in the following languages: English, Italian, German, French, Spanish.
2.3. Customers may buy Products either using their own personal account, if registered on the Site, or in guest mode. When buying in guest mode, they will have to provide their personal details, to proceed with the order.
2.4. The order form contains a reference to the Terms and Conditions of Sale and a summary of the main characteristics of each Product, with the related prices (including all the applicable taxes or duties), the accepted forms of payment, and the mode of delivery of the Products, the shipping and delivery costs, the conditions for exercising the right of termination, and the conditions applicable to the return of purchased Products.
2.5. Before buying Products through submission of an order form, the Customer must carefully read the Terms and Conditions of Sale, which can also be printed, stored or copied for personal use. When sending the order form, the Customer must declare that they have understood and approved the contents of the form, and that they have also accepted the Terms and Conditions of Use and Sale for the Site. Otherwise, it will not be possible to complete the purchase order.
2.6. Before submitting the purchase order, the Customer may check the details of the order and identify or correct any data entry errors.
2.7. The submission of the order form by the Customer implies an obligation to pay the price stated on the order.
2.8. Once the order form has been accepted, the Vendor shall send the Customer, by email, a receipt for the purchase order. This will contain a summary of the terms and conditions of sale, information about the key characteristics of the Products and full details of the price (including all the applicable taxes or duties), the means of payment, and the terms applicable to the right of termination and delivery costs.
2.9. The Vendor may refuse a purchase order if it is incomplete or inaccurate, or if there is an insufficient guarantee of payment, or if the Products are unavailable. In such cases the Vendor shall, promptly and within 14 days after the date on which the order was sent to the Vendor, inform the Customer by email that the contract has not been concluded and that the Vendor has not fulfilled the purchase order. If the Customer has already submitted the order form and paid the price, the Vendor will refund the amount paid.
2.10. The order form will be stored in the Vendor’s database for the period of time necessary to fulfil the order, in accordance with the legal period. Once registered on the Site, the Customer may view the orders placed, by accessing their personal account and browsing the relevant section of the Site. Customers purchasing goods as guest users can check the orders they have placed by contacting Customer Service, as indicated in paragraph 11 “Customer Service” below.
Characteristics of the products
3.1. The only Products offered for sale on the Site are the original products from Samuel Rosse with the authorisation of Luna Doro ltd. and the authorisation of the partner brands.
3.2. The main characteristics of the Products are displayed on the Site, on each Product page. The images and colours of the Products offered for sale may not correspond to the actual colours, due to the effect of the web browser and/or monitor.
3.3. Each Product is sold on the Site together with an identification tag which forms an integral part of the Product.
Payments
4.1. The prices of the Products indicated on the Site are stated in EUR, GBP and already include all the applicable taxes and duties. The Product prices do not include the shipping and delivery costs. These will be clearly indicated when the Product purchase process begins.
4.2. The prices of the Products may be subject to change. The Customer must therefore check the final sale price before submitting the order form.
4.3. The means of payment can be found on the Payments and Security page on the Site. The means of payment are also indicated on each purchase order and form an integral part of the Terms and Conditions of Sale.
4.4. The price of the Products and delivery costs as indicated on the order form will be debited when the Products are shipped by the Vendor.
4.5. If payment is made by credit card, the payment details (such as the debit/credit card number or date of expiry) will be sent using an encrypted protocol to the bank or payment services provider, without the possibility of any third party accessing such data. This information will never be used by the Vendor except to complete the purchase process for which it was provided, or to issue a refund if the Products are returned, if the customer exercises the right of cancellation, or if use of the data is necessary in order to prevent fraud or report to the police any fraud on the Site.
4.6. If the Customer decides to pay Cash on delivery, a supplementary charge of €8 will be made.
4.7. If the Product is delivered in an EU country, the Product will not be subject to any customs charges such as import tax and/or duty.
4.8. The Customer can choose the payment option through Klarna, an independent payment service provider with active collaboration, respecting and complying with the privacy and data protection rules applied by the provider itself.
For Products delivered to the USA or Japan, customs duty will be paid by the Vendor, while the Customer will be liable for any VAT.
For deliveries to countries that are not within the EU other than the USA or Japan, the Product may be subject to customs charges, such as import taxes and/or duty, which will be payable when the Product arrives in the country of delivery. Customs charges cannot be predicted in advance by the Vendor and in any case, are to be paid in full by the Customer.
For more information, please contact the customs authority in the country in which the Product is to be delivered.
Delivery of products
5.1. The Product ordered on the Site will be delivered by express courier. The costs, terms and conditions for delivery of the Products are indicated on the “Delivery” page, and on each order form. They constitute an integral part of the Terms and Conditions of Sale.
5.2. The timely delivery of the Products indicated on the Site refers only to working days, with the express exclusion of non-working days.
5.3. The Customer must place the order directly from the page on the Site relating to the country to which the purchase Product will be shipped. The Site is able to automatically recognise the country from which the Customer is logging on, but the reference country can be changed using the List of Countries found on the relevant page of the Site.
Orders placed from a section of the Site relating to a country other than the destination country, or to an address that is not accepted by the Vendor’s courier (such as PO boxes or “Hold Mail” addresses), will not be accepted.
Third party rights
Exercising the right to cancel
6.1. The Customer may cancel the contract with the Vendor free of charge, without giving a reason, within 14 days after the date on which they acquire physical possession of the Products bought on the Site.
6.2. To exercise the right of cancellation, the Customer may give notice of their decision using the cancellation form on the Site. To do this, the Customer must access the section of the Site relating to the order is placed, complete the cancellation form and send it electronically to the Vendor.
6.3. Alternatively, the Customer can send a written notice of the intention to cancel, providing their details (name, surname, address and email), the order date and the date of receipt, the order number and details of the Products purchased; for this purpose, the Customer may use the standard, non-obligatory cancellation form referred to in Annex 1 of legislative decree no. 21 of 21 February 2014. If the Customer chooses this option, the notification of cancellation must be sent to the Vendor by
- post: Luna Doro ltd, 45 Albemarle Street, 3rd Floor, London, England, W1S 4JL
- e-mail: support@samuelrosse.com
6.4. If the right of cancellation is exercised, the Product chosen may not be directly replaced with another; to buy a new Product, the Customer must place a new order, separate from the previous one.
6.5. The Customer is responsible for any impairment in the value of the Products resulting from any handling of the Products other than what was necessary to determine their nature, characteristics and functioning.
6.6. The Vendor may decide not to accept the cancellation if the Products are returned without the identification tag.
6.7. The right of cancellation may not be exercised in cases where:
- Products have been made to measure or customised;
- Products may deteriorate or perish rapidly;
- Sealed Products may not be returned for hygiene and health reasons if they have been opened after delivery;
- after delivery, the Products have been inseparably mixed with other goods;
- the Products consist of sealed audio or video recordings or sealed computer software which has been opened after delivery.
Terms and conditions of returned products
6.8. The cancelled Products must be returned to the Vendor. The Customer must return the Products within 14 days from the date on which the Customer sent the cancellation form to the Vendor, to the following address:
Luna Doro ltd, 45 Albemarle Street, 3rd Floor, London, England, W1S 4JL
6.9. The Customer will pay the direct costs of returning the Products.
6.10. Where possible, the Products should be returned in the packs sent by the Vendor.
Terms and conditions of reimbursement
6.11. On receipt of the Products the Vendor will carry out necessary checks regarding their conformity to the terms and conditions of this Article 6.
6.12. If the checks are positive, the Vendor will send the Customer, by email, confirmation of acceptance of the returned Products and will then reimburse all the payments received from the Customer including the delivery costs. The Vendor is not required to reimburse any supplementary delivery charges, if the Customer expressly chose a delivery type other than the least expensive delivery rate offered.
6.13. Whatever form of payment is used by the Customer, the reimbursement will be completed as quickly as possible by the Vendor, after checking that the right of cancellation has been properly exercised, but in any case within 14 days from the date on which the Vendor received the notification of cancellation. The Vendor may suspend the reimbursement until receipt of the Products or until the Customer can show that they have re-sent the Products, if earlier.
6.14. The Vendor will make the refund using the same means of payment used by the Customer for the initial purchase, unless expressly agreed otherwise with the Customer. If the recipient of the Products indicated on the order form does not correspond to the person who paid for them, the reimbursement will be completed by the Vendor to the person who made the payment, unless agreed otherwise.
6.15. If the terms and conditions for exercising the right of cancellation as specified in this Article 6 have not been respected, the Customer shall have no right to the reimbursement of any sums already paid to the Vendor; however, the Customer may, at their own expense, re-obtain the Products in the condition in which they were returned to the Vendor.
Recurring order
7.1 For some Products, the Customer has the possibility to activate the recurring order option, which allows to automatically order the chosen Products with the required frequency.
7.2 The recurring order option can be activated only for some Products selected by the Vendor and where provided for by the relevant Product detail page. Moreover, the option is available only for Customers who have a personal account on the Site.
7.3 In order to activate this option, the Customer must select, in the Recurring Order section of the selected Product's page, the quantity and frequency with which they wish to receive the Product. If not already authenticated, the Customer must access their account and complete the request by entering the shipping and payment details that will be used for all recurring purchases of the selected Product.
7.4 The Customer's request for a recurring purchase option is considered accepted by the Vendor when the latter sends an e-mail confirming activation.
7.5 Once the option has been activated, the selected Product will be ordered periodically and automatically delivered to the Customer with the chosen frequency and method.
7.6 Prior to the shipment of each Product, the Vendor will send the Customer a reminder e-mail with the details of the next order, the expected date of its processing and instructions for cancelling the order. This e-mail is an automatic confirmation of the order's scheduling and does not imply acceptance by the Vendor of the Customer's purchase order.
7.7 Each order includes a single proposal for the purchase of the Product and shall be considered accepted by the Vendor at the respective time with the sending of the e-mail confirming the successful shipment of the Product. Each order accepted by the Customer includes a separate contract of sale according to the provisions of the General Conditions of Sale.
7.8 At the time of shipment, the Vendor will proceed to charge the Customer for the price of the Product, including any applicable taxes and shipping costs, using the payment method indicated at the time of activation of the Recurring Order. In the event that it is not possible to charge the Customer using the selected payment method and the Customer does not provide an alternative payment method, the order will be cancelled and the Recurring Purchase option deactivated.
7.9 The price and availability of Products may vary over time. Each order will apply the price list applied by the Vendor for the Site at the time the order is processed. The Customer can in any case cancel the order before the shipment of the Products, following the instructions reported in the reminder e-mail provided for by Art. 7.6 above or through their personal account on the Site.
7.10 In case of unavailability of a Product, the order will be suspended and the Vendor will contact the Customer to update them on the relative status.
7.11 The Customer can change or deactivate the Recurring Purchase option at any time in the "My Orders" section of their personal account, with effect for orders following the change or deactivation.
7.12 For each order, the Customer may exercise the right of withdrawal referred to in art. 6 within 14 days from the day of acquisition of physical possession of the Products delivered at the respective time.
7.13 The Vendor reserves the right at any time to change the selection of Products available for the Recurring Order option and/or to cancel the option activated by the Customer.
Legal warranty of conformity
8.1. In addition to the warranty for defects in the sold products, the Vendor shall provide a legal guarantee of conformity of the Product in accordance with Title III of Part IV of Legislative Decree number 206 of 6 September 2005 (the Consumer Code). The warranty provides that the Vendor is responsible for any defects in the products that appear within 2 (two) years from delivery.
8.2. Unless evidence is received to the contrary, it will be assumed that conformity defects arising within 6 (six) months from delivery of the product already existed on that date unless such a scenario is not compatible with the nature of the goods or with the nature of the different defect.
8.3. In order to utilise the conformity guarantee, the consumer must report any defects in the product within 2 (two) months from discovery, failing which the guarantee will be invalid. Any claims to enforce a conformity defect that was not fraudulently concealed by the Vendor will be time-limited, in any case, to 26 (twenty-six) months from delivery of the product.
8.4. In the event of a conformity defect that is reported within the 26-month period, the consumer may, at their discretion, ask the Vendor to repair or replace the goods, in both cases without incurring any expense, unless the requested remedy is objectively impossible or excessively onerous compared to the other option. The consumer may also request, at their discretion, an appropriate reduction in the price or termination of the contract if repair or replacement is impossible or excessively onerous, or if the Vendor has not repaired or replaced the goods within an appropriate period or if the previous replacement or repair has caused considerable inconvenience to the consumer.
8.5. In order to utilise the conformity guarantee, the receipt must be kept and produced. For more information about the legal guarantee of conformity for consumers, and to utilise the remedies available by law, in relation to products bought from the Vendor, consumers can contact Customer Service.
Privacy
9.1. With regard to the processing of the Customers’ personal data, please see the Privacy Policy.
Governing law and resolution of disputes
10.1. These Terms and Conditions are governed by the laws of Italy and in particular by the provisions of legislative decree no. 206 of 6 September 2005 containing the “Consumer Code”, with specific reference to provisions regarding distance contracts and legislative decree no. 70 of 9 April 2003 on certain aspects of e-commerce.
10.2. In the event of any dispute between the Vendor and the Customer deriving from the Terms and Conditions of Sale, the Customer may access the European Commission’s online dispute resolution platform at https://webgate.ec.europa.eu/odr.
Amendments to terms and conditions of sale
11.1. These Terms and Conditions of Sale may be amended by the Vendor at any time, to reflect changes in the law. The new Terms and Conditions of Sale will be effective from the date of publication on the Site. Customers are therefore asked to visit the Site regularly and to read the latest version of the Terms and Conditions before making any purchase.
11.2. The Terms and Conditions of Sale applicable to each contract made by the Customer on the Site are those in force on the date on which the purchase order is sent.
Customer service
12.1. For assistance with the Products, or for more information, suggestions, complaints and/or any other requests, the Customer may contact the Vendor’s customer service department at any time using the Contact form or using the following contact details:
- by e-mail: support@samuelrosse.com
- by post: Luna Doro ltd, 45 Albemarle Street, 3rd Floor, London, England, W1S 4JL
These terms and conditions of sale (“Terms and Conditions of Sale”) govern the offer and sale of goods on this website, www.samuelrosse.com (the “Site”).
The goods bought on the Site (the “Products”) are sold directly by Samuel Rosse, headquartered at 45 Albemarle Street, 3rd Floor, London, England, W1S 4JL, tax code and VAT no. 05097740285.
These Terms and Conditions of Sale must be read and accepted before a purchase order can be placed. Failure to accept these Terms and Conditions of Sale will make it impossible to make purchases on the Site.
