We invite you to explore our collection at your own pace. Navigate through the catalog, select a category from the menu, or discover a curated selection on our homepage. Once you have chosen a fragrance, select your preferred bottle size (where applicable) and add it to your cart. You may continue browsing or proceed directly to checkout.

Before finalizing your order, you will have the opportunity to select perfume samples and complimentary gifts where available. For a seamless experience and access to exclusive privileges, we recommend creating an account.

Please contact us by email.

Unfortunately, we cannot process any orders by email or by phone. We invite you to visit our official website: www.samuelrosse.com

On our site, you will find our full selection of available creations. Some items may be temporarily out of stock, while others remain exclusive to select boutiques. If a particular fragrance eludes you, we invite you to reach out to us for further assistance. our Customer Care.

Discover our collection of Haute Parfumerie creations.

For all online orders (excluding the US website), your invoice will be emailed to you upon shipment. If you placed your order through a customer account, you may also access your invoice under “My Orders.”

Please contact Customer Care if you have further questions.

If you wish to cancel or modify your order, we encourage you to contact our Customer Care team as soon as possible. While we cannot guarantee changes once an order has been placed, we will make every effort to accommodate your request. Should you wish to return all or part of your order, please refer to the section “How do I return or exchange an item purchased online?” You have the right to withdraw within 14 days of receiving your order.

If you need to update or correct your delivery address (such as a postal code, street number, or additional details), we encourage you to contact our Customer Care team as soon as possible. While we cannot guarantee modifications once an order is confirmed, we will make every effort to accommodate your request. For a change of address beyond minor adjustments, we recommend contacting Customer Care to cancel your order and place a new one.

When you place your order, please enter your shipping information then select a shipping option from the available options.

• DHL for destinations in Europe.
• DHL for international destinations.

In order to track your order, a tracking number will be sent to you by email when your package has been shipped. If you placed your order using a customer account, the tracking number for your order will be available in the "My Orders" section.

After your order is confirmed, a confirmation email will be sent to the email address provided. If you do not receive this email, please check your junk or spam folder. You can contact Customer Care if necessary.

We encourage you to contact the point of sale where you wish to try and purchase a product directly. You can easily find nearby locations using our online store locator. Store Locator.

We invite you to directly contact the point of sale where you wish to reserve a product. You can find point of sale near you using our online Store Locator.

We deeply apologize for the inconvenience caused by not receiving your voucher following your recent order. The voucher code is usually sent by email once your order has been dispatched. However, it may sometimes end up in your spam folder, so we kindly recommend checking there. If you are still unable to find the email, please reach out to our Customer Care team, and we will be happy to assist you.

To redeem your voucher, simply enter the code in the designated field in your order summary and validate it. Please note that the voucher for the sample set is exclusively valid for fragrance purchases. The voucher is valid for 3 months and cannot be combined with other offers in a single purchase.

Make your fragrance bottle uniquely yours with our engraving service, available exclusively at the Samuel Rosse online boutique. Whether as a personal treat or a thoughtful gift, you can customize your bottle. Simply select your fragrance, then click "Personalize my bottle." Follow the instructions to enter your desired message (10 characters maximum), Personalisations are engraved by hand. Please note that personalized products cannot be exchanged or refunded.

Indulge in the sophisticated presentation of your purchase, beautifully packaged in a Samuel Rosse gift box (please note that sample set orders are not eligible). For gifts, you may add a personalized message directly within your cart. Kindly note that personalized products are non-exchangeable and non-refundable.

A customer adviser is available by  email.

Discover our gift selection

We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email.

We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email as soon as possible.

We accept all major debit and credit cards, including Visa, MasterCard, American Express, as well as other payment methods such as PayPal and Apple Pay. During checkout, the available payment options will be clearly displayed on your screen.

Yes, shopping on the Samuel Rosse website is completely secure. We use the latest encryption technologies to ensure your personal and payment information is protected at all times. You can shop with confidence, knowing your data is handled with the utmost care and security.

An order is shipped once the payment method has been verified and authorization to debit the credit card has been received. The full payment for the order is processed. If any items are unavailable, our Customer Care team will reach out to confirm whether you would like to proceed with or cancel your order.

In the event of a payment refusal, your order will be automatically cancelled. We recommend verifying the payment information you provided. Additionally, you may wish to contact your banking institution to understand why your card was not accepted.

We only accept one payment method per order. If you wish to use several payment methods, we invite you to place separate orders.

Import duties and taxes may apply when receiving international orders. These charges are determined by the Customs Authority of the destination country/region and depend on various factors, such as the country/region of origin, local VAT rates, and import taxes. It will be your responsibility to pay these charges if requested by your local authorities. However, our guaranteed landed cost shipping service allows you to prepay all taxes, meaning no additional charges will apply when your package arrives. If prepayment is available for your order, the option will be displayed during checkout. Simply select this option if you wish to prepay duties and taxes.

In order to track your order, a tracking number will be sent to you by email when your package has been shipped. If you placed your order using a customer account, the tracking number for your order will be available in the "My Orders" section.

Due to customs restrictions, shipping to certain countries/regions is not currently available on our site. However, we invite you to Contact us to find out which points of sales are available in your country/region.

The available shipping options will be shown when you complete your order.

• DHL for destinations in Europe.
• DHL for Belgium, France, Germany, Italy and Spain.
• DHL for international destinations.

Orders placed on our site are dispatched through our trusted transportation partners, who aim to deliver packages within the following average timeframes: 2 to 5 working days from dispatch for United Kingdom, and Europe, and up to 3 weeks depending on the destination country/region.

We may offer free shipping to your country/region, depending on your order amount. If this option is not available in your country/region, please select an available shipping option.

When ordering online, you can enter your preferred delivery address. If you placed your order using your customer account, you can add, modify, or delete any previously used addresses in the "My Address Book" section.

When ordering online, you select or enter a different address for delivery and billing.

Packages are delivered personally and require a signature upon receipt. Please note that the specific requirements may vary depending on the shipping company.

If you cannot be available for the delivery of your order, we invite you to contact your order carrier (DHL) and provide the tracking number of your package, to rearrange a suitable delivery time.

You have 14 calendar days from the delivery date to exercise your right of withdrawal and request a refund for any product(s) that do not meet your satisfaction. Please note that products that have been opened, damaged, used, marked, modified, or are not in their original packaging are not eligible for return. Personalized products are also non-exchangeable and non-refundable.

You have 14 calendar days from the delivery date to cancel your order and request a refund. To initiate this process, you must notify us of your decision in writing, either via the return form or a plain piece of paper, by email or certified mail with acknowledgment of receipt addressed to Samuel Rosse at the address below.

Please note that personalized items are non-exchangeable and non-refundable. The item(s) must be returned unopened, unused, and in perfect condition in the original packaging. If these conditions are not met, a refund will not be issued. Kindly include the form with the returned item(s) at the following address:

45 Albemarle Street, 3rd Floor, London, England, W1S 4JL

Please keep the proof of delivery of your return request. The return form can be downloaded from our Terms and Conditions section of our site or, if your order was placed using a customer account, from the “My orders” section of your account.

You have 14 calendar days from the delivery date to exercise your right of withdrawal and request a refund for any product(s) that do not meet your satisfaction.

Refunds will be issued using the same payment method as the original order, within a maximum of thirty (30) days after exercising your right of withdrawal, provided the conditions mentioned above are met.

Samuel Rosse will reimburse the full amount paid including delivery costs, but excluding return costs.

Samuel Rosse will reimburse the full amount paid including delivery costs, but excluding return costs.

Items purchased online cannot be returned to a boutique. You have 14 calendar days from the delivery date to return your product and request a refund. To do so, please notify us of your decision using the return form or a plain piece of paper, either by email or by certified mail with acknowledgment of receipt, addressed to Samuel Rosse at the address below.

45 Albemarle Street, 3rd Floor, London, England, W1S 4JL

Please keep the proof of delivery of your return request. The return form can be downloaded from our Terms and Conditions of Sale section of our site or, if your order was placed using a customer account, from the “My orders” section of your account.

You have 14 calendar days from the delivery date to exercise your right of withdrawal and request a refund. To do so, you must notify Samuel Rosse of your decision to withdraw by using the withdrawal form, sent to the address below. The product(s) must be returned unopened, unused, in perfect condition, and in their original packaging. If these conditions are not met, a refund will not be possible. Please ensure the withdrawal form is included with the returned item(s) and send them to the following address:

45 Albemarle Street, 3rd Floor, London, England, W1S 4JL

The withdrawal form can be downloaded from the Terms and Conditions section of our site, or, if you completed your order using a customer account, in the "Orders" section of your account.

You are free to choose the shipping service of your choice when returning an item. We recommend selecting a service that provides tracking for your shipment. Please note that Samuel Rosse cannot be held responsible for returned items.

For security reasons, we will refund the payment to the same payment method used to make the purchase.

For security reasons, we will process your refund to the same payment method used for the original purchase. If the 14-day withdrawal period is still active, you can contact our Customer Care team to arrange an exchange for your gift. Please note that personalized products cannot be exchanged or refunded.

We invite you to  Contact us in order to find the nearest point of sale.

We are unable to authenticate your perfume based on the lot number or photos. However, if you provide the name and location of the store (or the website name), we can confirm whether it is an authorized retailer of our fragrances. This confirmation ensures that your fragrance purchase is authentic.

Our formulas undergo extensive testing to ensure their stability over time. As per Cosmetic Regulations, it is not required to display an expiration date on the product. If you have any concerns, please feel free to contact our Customer Care team for assistance.

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We recommend storing your fragrances in a temperature-controlled environment, away from direct sunlight and heat, to maintain their quality over time.

The color of our perfumes may vary from season to season due to the natural raw materials used in their composition. However, this variation in color does not affect the scent or the overall quality of the fragrance. Rest assured, our perfumes undergo rigorous regulatory and quality control tests to ensure they remain safe and of the highest standard for our customers.

The list of ingredients for each product can be found on the product page by clicking "See ingredients."

If you experience any discomfort or intolerance, we encourage you to discontinue using the product, and to contact our Customer Care team for assistance. Customer Care.

If you desire to discover our fragrance library, Our Fragrant discovery sample set of 6 perfumes is available, that you can order Discovery Set.

For every Discover set order, you will receive a credit of the equivalent amount to use on your next perfume order (offer cannot be combined).

The amount you pay for your sample set order covers the handling charges, as indicated on the product page. A fee of £24/€30/$40 is required. We are pleased to issue a voucher for the discover set cost which was be used to purchase any full sized (50ml or 100ml ) perfume purchase. This voucher is valid for 1 year and cannot be combined with other offers.

Creating an account allows you to -

• - track your online purchases and view your order history, digital invoices, and vouchers
• - manage your personal information
• - manage your subscription to our newsletter to follow our updates
• - access a set of personalised services

To place an order online, create an account, log into your existing account or proceed as a guest. If you wish, you can create an account later.

To create a customer account, navigate to "My Account" in the top menu and click "Create an account." Enter the required details, confirm, and check your email for a confirmation message. Alternatively, you can add products to your cart, select "Create your account" at checkout, provide the necessary information, and validate. A confirmation email will be sent to your registered email address.

To modify your account, log in to the Samuel Rosse site and visit the "My Personal Information" page. Here, you can update your details, adjust contact preferences, or delete your account. For any queries about data collection and processing, contact our Data Protection Officer at support@samuelrosse.com

To recover your password, click on "My account" then on "Forgotten password?" You can then enter your email address to receive an email allowing you to re-set your password.

Please check you have entered the correct email and password. If you have forgotten your password, we invite you to click on "My account", then on "Forgotten password?". You can then enter your email address to receive an email allowing you to re-set your password.

In the case of discomfort or intolerance, we invite you to contact our Customer Care.

To access your order history, Log in to your Samuel Rosse account on the Samuel Rosse site and visit the "My orders" page in your account, here you will see past and current orders.

Samuel Rosse is committed to protecting your privacy, and any data collected is essential for order management.

In full compliance with GDPR and other regulations, you have the right to access, rectify, or request the erasure of your personal data. You may also object to its processing on legitimate grounds and request its restriction or portability where applicable.

For details on our Privacy Policy and how to exercise your rights, please refer to:

• Privacy Policy
• Terms and Conditions (Paragraph VI: Confidentiality and Personal Data)

For any data-related queries, contact our Data Protection Officer at support@samuelrosse.com

A customer adviser is available by phone at +44 02076 908614, Monday to Saturday from 9 am to 6pm or by email.

We invite you to contact our Customer Care by email.

To become a retailer, please email support@samuelrosse.com with your company presentation for review by our Sales team.

Samuel Rosse maintains a highly selective distribution, requiring specific criteria to be met. Only high-end department stores, specialised perfumeries, and boutiques carrying selected brands may qualify as authorised points of sale.

Please use our Store Locator: to see the nearest boutique or retailer, just enter your location. The list of stores and resellers closest to you will be listed.